Terms & Conditions

1. Introduction

Welcome to Home of Suya. By placing an order through our website or any of our sales channels, you agree to the terms and conditions outlined below. Please read them carefully before completing your purchase.

2. Products & Orders

All our Suya products are freshly prepared. Once an order is placed and payment is confirmed, you will receive an email confirmation with your order details.

We reserve the right to refuse or cancel orders if an item is unavailable or if there is an issue with payment or delivery information.

3. Delivery Terms

3.1 UK Nationwide Delivery (Royal Mail Next Day)

• We ship nationwide using Royal Mail Tracked 24 (Next Day Delivery).
• All orders must be placed in time and allow for 24hrs delivery window by Royal Mail.
• There shall be no deliveries on Sunday.
• Royal Mail aims to deliver the next working day, but delays may occur due to weather, strikes, or operational issues.
• Once dispatched, you will receive a tracking number.
• Home of Suya is not responsible for delays caused by Royal Mail, however we shall track all orders.

3.2 Cardiff & Same-City Delivery

• Same-city delivery is available within Cardiff and selected CF postcodes.
• Delivery times vary based on demand, traffic, and weather.
• Customers must provide accurate delivery addresses and be available to receive the order.
• If the driver cannot deliver due to incorrect details or no response, the order may be returned without refund.

3.3 Pickup

• Customers may choose free pickup from our Cardiff location.
• Pickup times must be followed to ensure freshness and smooth service.

4. Refunds & Returns

4.1 Food Items

Due to the nature of fresh food, we do not accept returns.

4.2 Refund Eligibility

Refunds may be issued only in the following situations:

• The order was not delivered due to an error on our side.
• The product arrived damaged or unsafe to consume (photo evidence required within 2 hours of delivery).
• A duplicate payment was made by mistake.

Refunds will not be issued for:

• Delays caused by Royal Mail or external couriers.
• Incorrect delivery information provided by the customer.
• Change of mind after the order has been prepared or dispatched.
• Missed deliveries due to customer unavailability.

4.3 Refund Process

If eligible, refunds are processed within 3–5 working days back to your selected payment method.

5. Allergens & Food Safety

Our products may contain peanuts, spices, and other allergens. Customers are responsible for checking allergen information before ordering. Home of Suya is not liable for allergic reactions if allergen information was provided.

6. Pricing & Payment

All prices are listed in GBP (£). Payment must be completed at checkout before an order is processed. Prices may change without prior notice.

7. Privacy

We only use customer information for order processing, delivery, and communication. We do not share your details with third parties except delivery partners.

8. Contact Information

For questions or support, contact us at:

9. Changes to Terms

Home of Suya may update these Terms & Conditions at any time. Continued use of the website means you accept the latest version.