Privacy Policy

1. Introduction

Home of Suya ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

• Name, email address, and phone number
• Delivery address and payment information
• Booking preferences and dietary requirements
• Communication preferences and feedback
• Account login credentials (for registered users)

2.2 Information Collected Automatically

• Browser type, IP address, and device information
• Pages visited, time spent on site, and referral source
• Cookies and similar tracking technologies
• Location data (if you permit it)

2.3 Payment Information

Payment information (credit card, debit card) is processed by our payment provider (SumUp) and is not stored on our servers. We comply with PCI-DSS standards.

3. How We Use Your Information

• Process your bookings and deliver our services
• Send order confirmations and delivery notifications
• Improve our website and user experience
• Personalize your experience and preferences
• Send promotional emails (only with your consent)
• Comply with legal obligations and prevent fraud
• Analyze usage patterns to improve our services

4. Cookies and Tracking

We use cookies to enhance your browsing experience. You can manage your cookie preferences in our Cookie Consent banner. Learn more in our Cookie Policy.

5. Data Protection

We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission is 100% secure. We recommend using a secure connection and keeping your credentials confidential.

6. Your Rights (GDPR/CCPA)

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete your data
• Right to restrict processing
• Right to data portability
• Right to opt-out of marketing communications

To exercise these rights, please contact us at privacy@homeofsuya.com

7. Third-Party Services

We may share your information with third parties for specific purposes:

• Payment Processors: SumUp (payment processing)
• Analytics: Google Analytics (usage analytics)
• Communication: Resend (email), WhatsApp (notifications)
• Delivery: Your selected delivery provider

These providers are bound by confidentiality agreements and comply with data protection laws.

8. Data Retention

• Account data: Retained while you have an active account
• Booking history: Retained for 7 years (tax/legal compliance)
• Payment records: Retained for 7 years (tax requirements)
• Cookies: Retained per your preferences (typically 1 year)
• Marketing preferences: Until you unsubscribe

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the updated policy.